Privacy Policy
Last updated:
1. mai 2024
Soultalk is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose and safeguard the information you provide when using our website, and services (collectively "Services").
Types of Data Collected
We may collect various types of personal and non-personal data when you use our Services, including:
Account Data: Name, email address, location, and other information provided when applying for invitation or creating an account.
Usage Data: Details about how you use and interact with our Services, including actions taken, content viewed/shared, dates, times and durations.
Technical Data: Your IP address, device information, browser type, operating system and other technical identifiers.
Payment Data: Payment details such as billing address and financial information if purchasing paid Services.
Communications: Records of communications with Soultalk such as support queries or community interactions.
User Content: Any personal information contained in content you submit, post or share through the Services.
How Data is Collected
We collect data directly from you when you provide it, such as during account setup or communications. We also automatically collect certain Usage Data and Technical Data through cookies, web beacons and similar tracking technologies.
Use of Data
We use the collected data for the following purposes:
To provide, maintain and improve our Services
• To process transactions and provide customer support
• To personalize your experience and deliver relevant content/recommendations
For research, analytics, monitoring and product development
• To communicate with you about our Services, promotions and updates
• To detect, prevent and address technical or security issues
• To comply with legal obligations
We will only use your personal data for the purposes described above or as otherwise stated at the time of collection.
Data Sharing
We do not sell or rent your personal data. We may share data with trusted third-party service providers who assist with our operations and are obligated to keep data confidential. We may also share data if required by law.
Your Rights (GDPR)
If you reside in the European Economic Area, you have certain data protection rights under the General Data Protection Regulation (GDPR), including:
Right to Access: You can request a copy of your personal data we have collected.
Right to Rectification: You can update your personal data if it is inaccurate or incomplete.
Right to Erasure: You can request deletion of your personal data in some cases.
Right to Restrict Processing: You can request we limit how we use your personal data.
Right to Data Portability: You can receive a copy of your data in a common, readable format.
Right to Object: You can object to how we process your personal data for certain purposes.
Please contact us at hello@soultalk.io to exercise these rights. We may need to verify your identity.
Data Security
We implement industry-standard physical, technical and administrative safeguards to protect your personal data from unauthorized access, use or disclosure. However, no method is completely secure. Notify us promptly of any suspected breach.
Children's Privacy
The Services are not intended for children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16 without parental consent, we take steps to remove that information from our systems. If you believe we may have collected personal data from your child, please contact us at
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy any legal, accounting or reporting requirements. Upon request, we will delete your personal data as required under applicable data protection laws.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or services. The latest version will always be posted on our website and Services. We encourage you to review this Policy periodically.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data handling practices, please contact us at: hello@soultalk.io